Heifetz, Grashow, and Linksy state it quite clearly: Leaders are NOT simply "sales people" who come up with a solution and persuade others to accept it. Instead, leaders must understand the complex web of human problems surrounding an Adaptive Challenge!
It's True! How do you know you are confronting an Adaptive Challenge and not a Technical Problem? Here is a possible answer: Adaptive Challenges tend to resist technical fixes. If you have attempted several technical solutions and the problem persists, you are likely ignoring important Human Aspects. Ask yourself:
- Who stands to lose with the change? - What could people lose? - Who is in a position of power? - Will there be power shifts? - Are people's values at risk? Why? |