This chapter reviewed key components of "Diagnosing an Adaptive Challenge." Remember - as you are confronted with an Adaptive Challenge, you must:
Consider HUMAN issues such as fear, pain, possibility of loss, etc.
- Avoid the temptation to pick technical solutions for Adaptive Challenges (according to Heifetz et al., this is one of the most common reasons for leadership failures!
- Learn to recognize people's attempts to avoid the problem (by avoiding the problem altogether, blaming someone else for the problem, or creating "fake" solutions.
- The next page includes you TEAM MISSION instructions.
The next chapter will introduce the politics of Adaptive Challenges.