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What is "The Illusion of the Broken System"?
Heifetz, Grashow, & Linsky argue that any social system persists because it functions in a way that fulfills the needs and interests of its members.
  1. Jeff Lawrence says: "There is no such thing as a dysfunctional organization, because every organization is perfectly aligned to achieve the results it currently gets." (Heifetz, Grashow, & Linsky, p. 17).
      Try This... Try This... 1.7.1 1.7a Application Exercise