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Managing Conflict
This chapter briefly review key concepts related to "Managing Conflict." The content of this module was adapted from Heifetz et al.'s chapter 11, Bill Ury's books "Getting to Yes" and "Getting past No" and J. B. Harvey's "The Abilene Paradox."
  1. 11.1 The Value of Conflict
  2. 11.2 The Abilene Paradox
  3. 11.3 Music and Conflict
  4. 11.4 Does everyone like conflict?
  5. 11.5 William Ury's Conflict Principles
  6. 11.6 Seven Steps to Orchestrate Conflict
  7. 11.7 What is your own conflict tolerance?